Refund Policy

A legal disclaimer

Refund & Returns Policy

Thank you for supporting Eki’s Art. We take pride in creating custom Pacific artwork and quality products. Please read our refund and return policy carefully before making a purchase.

1. Custom Artwork

All custom artwork created specifically for a customer is non-refundable once the design process has begun.

Because custom designs are made to your specifications, we cannot accept returns or offer refunds after the design has been approved and delivered.

If you have concerns during the design process, please contact us and we will do our best to make reasonable adjustments before final delivery.

2. Digital Downloads

All digital products, including downloadable prints or design files, are non-refundable and non-returnable once the file has been delivered or downloaded.

This is because digital products cannot be returned once accessed.

3. Physical Products (Canvas Prints)

If you receive a physical product that is:

Damaged during shipping
Defective
Incorrect (wrong item sent)

Please contact us within 7 days of receiving your order with photos of the issue. We will review the situation and may offer a replacement or refund where appropriate.

Returned items must be unused and in their original condition.

4. Order Cancellations

Orders may be cancelled within 24 hours of purchase if the design process has not yet started or the item has not yet been produced.

5. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

6. How to Request a Refund or Report an Issue

If you have an issue with your order, please contact us with the following information:

Your order number
A description of the issue
Photos if the product is damaged or incorrect

Contact Eki's Art through our social media channels.

7. Policy Updates

Eki’s Art reserves the right to update this Refund & Returns Policy at any time. Updates will be posted on this page.

Refund Policy

A legal disclaimer

Refund & Returns Policy

​

Thank you for supporting Eki’s Art. We take pride in creating custom Pacific artwork and quality products. Please read our refund and return policy carefully before making a purchase.

​

1. Custom Artwork

All custom artwork created specifically for a customer is non-refundable once the design process has begun.

Because custom designs are made to your specifications, we cannot accept returns or offer refunds after the design has been approved and delivered.

If you have concerns during the design process, please contact us and we will do our best to make reasonable adjustments before final delivery.

​

2. Digital Downloads

All digital products, including downloadable prints or design files, are non-refundable and non-returnable once the file has been delivered or downloaded.

This is because digital products cannot be returned once accessed.

​

3. Physical Products (Canvas Prints)

If you receive a physical product that is:

Damaged during shipping

Defective

Incorrect (wrong item sent)

Please contact us within 7 days of receiving your order with photos of the issue. We will review the situation and may offer a replacement or refund where appropriate.

Returned items must be unused and in their original condition.

​

4. Order Cancellations

Orders may be cancelled within 24 hours of purchase if the design process has not yet started or the item has not yet been produced.

​

5. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

​

6. How to Request a Refund or Report an Issue

If you have an issue with your order, please contact us with the following information:

Your order number

A description of the issue

Photos if the product is damaged or incorrect

Contact Eki's Art through our social media channels.

​

7. Policy Updates

Eki’s Art reserves the right to update this Refund & Returns Policy at any time. Updates will be posted on this page.